Setting up Email
If you have a web site hosted on our servers, you can have as many email addresses as you want at your domain. Just ask us to set them up for you.
These pages guide you through setting up your computer so that you can send and receive email from your email accounts.
The examples use yourdomain.com - you need to replace this with your actual domain (without the www).
Basic settings
| Username | The email address you're setting up (eg. ann@yourdomain.com) |
|---|---|
| Password | We will let you know this once we've created your account. |
| Incoming Mail Server | mail.yourdomain.com |
| Outgoing Mail Server | mail.yourdomain.com |
| Outgoing Mail Server Needs Authentication | You need to enable this. Set it up so that it uses the same login details as your incoming mail server. |
We have a walkthrough for Microsoft Outlook that shows you how to enter the above information. If you're using another email client, please let us know. We'll add walkthroughs for the most popular ones here.
If you need to access your email when you're out and about, we can set up Web mail for you. Just ask!
Troubleshooting
Q. I can't send email. What's wrong?
Please step through the list below and eliminate each possible problem:
- Make sure you are using your full email address as your username.
- Make sure you are using the correct password for the username.
- Make sure you have set your outgoing SMTP Mail Server to mail.yourdomain.com (Some ISPs require you to use their SMTP servers. In this case, you have to contact your ISP to find out the SMTP server setting.)
- Make sure you have authentication enabled for outgoing email - this is the most common problem. Set it up to use the same username and password as in steps 1 and 2.
- Make sure that your recipients have valid e-mail addresses.
- Make sure you're connected to the internet.
If all the above requirements are met, there shouldn't be any reason why you can't send an email. However, sometimes new clients experience this problem while their domain is being propagated to our web servers. Once the propagation process has finished, the problem should be resolved.
Q. Why are emails I send to people returned to me?
The most common reasons are listed below:
- The domain of the recipient's e-mail address does not exist.
- The e-mail address of the recipient no longer exists.
- The SMTP server of the recipient's domain was not reachable for a long period of time.
The email that is returned should include an error message along with the email text that can help you work out what the problem was.